All goods remain the property of Duct Services NI Ltd T/A Fresh Air Supplies until paid for in full. Returns accepted less 15% restocking fee on unused, undamaged items still in original packaging.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@freshairsupplies.co.uk

Shipping returns

To return your product, you should mail your product to: 3 Flo Rd, Cookstown BT80 9HZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@freshairsupplies.co.uk for questions related to refunds and returns.